Faq

How to get information on the articles?

Information about each item is displayed on the item page to the right of the photos.

Our T-Shirts are made of 100% cotton.

Our Hoodies are made of 80% cotton and 20% polyester.

Textile prints are made in the Côtes d'Armor, in Dinan.

You can also ask your question via our contact form or by contacting customer service directly at boutique@nocturne-shop.com

I want to know if the payment is secure.

All purchase transactions take place in a framework of confidentiality and encryption using SSL protocol.

In the url https://nocturne-shop.com the S of https means Secure.

How to benefit from my promo code?

Nocturne allows you to occasionally benefit from promo codes.

To use this code, all you have to do is copy it when validating your basket in the "discount codes" area. meant for that purpose.

The discount is then applied immediately to your basket.

How long will it take for my order to be delivered?

The order is delivered in 3 to 5 days after shipment.

You should know that shipping is not immediate after your order. We print our products on demand, so you have to estimate the time to print and prepare the package at one week.

COVID19 INFORMATION: Due to current security measures, delivery times may be altered, and the wait for your order may take a little longer. We thank you for your understanding.

What are the amounts for the delivery costs?

Nocturne covers the shipping costs of your order if you live in France, unless you want another delivery method which will be chargeable.

My product has a problem, what should I do?

Contact us through customer service support@nocturne-shop.com explaining the problem to us, attaching a photo, and indicating your order number.